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Frequently asked questions
What is the return policy?
We aim for complete customer satisfaction with every purchase. Please read our returns policy first and if you need assistance, please reach out to us. We are committed to addressing your concerns.
Are any purchases final sale?
Yes, certain items are marked as final sale and cannot be returned. We ensure that these items are clearly indicated prior to purchase for your convenience. Thank you for your understanding.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
How long do pre-orders take?
When pre-ordering our soaps, please keep in mind that they need a curing period of four weeks. Once they are fully cured, we'll ship your order promptly. Thank you for your understanding.
Where do you ship?
We ship throughout Australia, New Zealand at the moment
For orders within Australia, delivery typically takes 3 to 5 business days. International shipping times range from 7 to 25 business days, depending on the courier service selected.